Terms of Service

Effective Date: May 22, 2026

HelpLink Ticket Portal (the "Service") is a product of Software Retail Ltd. ("we", "us", "our"). By accessing or using the Service, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1. Service Description

The Service provides a free email/form-input based redirect flow. We only redirect users based on information provided in the form and do not provide paid features, subscriptions, or user accounts for this flow.

2. Availability

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, including for maintenance, security, legal, or operational reasons.

3. Permitted Use and Prohibited Conduct

You agree to use the Service only for lawful purposes and in good faith.

You must not:

• use the Service for unlawful, fraudulent, abusive, or harmful activity;
• attempt to bypass, disable, or interfere with security controls;
• upload or transmit malware, malicious code, or harmful payloads;
• perform scraping, automated abuse, denial-of-service, or similar attacks;
• reverse engineer, decompile, or attempt to discover source logic where prohibited by law.

4. Third-Party Links and Services

The Service may redirect you to third-party websites or forms. We do not control and are not responsible for third-party content, terms, privacy practices, availability, or security. Your use of third-party services is at your own risk and under their own terms.

5. Intellectual Property

All rights, title, and interest in and to the Service (excluding third-party materials) remain with Software Retail Ltd. These Terms do not transfer ownership rights to you.

6. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, error-free, or secure operation.

7. Limitation of Liability

To the fullest extent permitted by law, Software Retail Ltd. is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, business, goodwill, or profits arising from or related to your use of the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including mandatory consumer rights.

8. Indemnity

You agree to indemnify and hold harmless Software Retail Ltd. from claims, liabilities, losses, and costs (including reasonable legal fees) arising from your misuse of the Service or breach of these Terms, to the extent permitted by law.

9. Suspension and Termination

We may restrict, suspend, or terminate access to the Service at any time for abuse, security, legal, or operational reasons.

10. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised Effective Date. Continued use of the Service after updates means you accept the updated Terms.

11. Privacy and Cookies

Please review our Privacy Policy and Cookie Policy, which complement these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Poland. Any dispute arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the courts in Warsaw, Poland.

13. Contact

Legal contact: [email protected]
Website: https://ticket.helplink.pl