Privacy Policy (GDPR)

Effective Date: May 22, 2026

This Privacy Policy explains how Software Retail Ltd. ("we", "us", "our") processes personal data when you use HelpLink Ticket Portal at https://ticket.helplink.pl (the "Service").

1. Data Controller

Data Controller: Software Retail Ltd.
Contact: [email protected]

2. Data We Process

Depending on your use of the Service, we may process:

• email address entered in the form;
• basic technical and security-related request data (for example, timestamps and operational logs);
• aggregated or limited statistics related to redirect usage.

3. Purposes of Processing

We process personal data to:

• operate the redirect flow based on submitted input;
• maintain service security, integrity, and abuse prevention;
• monitor basic service performance and operational reliability.

4. Legal Basis (GDPR)

Our primary legal basis is Article 6(1)(f) GDPR (legitimate interests), namely operating, securing, and improving a free redirect service.

5. Data Retention

We retain relevant personal data and related operational logs for up to 12 months, unless a longer period is required by law, needed to establish or defend legal claims, or required for security investigations.

6. Data Recipients

Personal data may be processed by trusted service providers supporting hosting and infrastructure operations, only as necessary and under appropriate confidentiality and data protection obligations.

7. International Transfers

We do not intentionally transfer personal data outside the EEA/UK as part of normal Service operations.

8. Your GDPR Rights

Subject to applicable law, you may have the right to:

• access your personal data;
• request rectification or erasure;
• request restriction of processing;
• object to processing based on legitimate interests;
• lodge a complaint with a competent supervisory authority.

To exercise rights, contact us at [email protected].

9. Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

10. Related Policies

Please also review our Cookie Policy and Terms of Service.

11. Policy Updates

We may update this Privacy Policy from time to time. Updated versions are published on this page with a revised Effective Date.